DVD Player Compatibility
the player thatís incompatible, not your disc.
The first thing to keep in mind is that the disc you receive from HomeMovie.Com is 100% DVD compliant as specified by the DVD Consortium a group comprised of the ten companies who originated the DVD format. We only produce high-quality, state-of-the-art products.
Will my disc work on my player?
The easy answer is that over 95% of the DVD players on the market today
will play your DVD. These players are generally produced by the major
manufacturers and are 100% DVD compliant. So what about the other 5%?
Well, some manufacturers, in a rush to get products to market, build
their machines to work on most discs, realizing that some features of
DVD may not work. Many of these machines have problems playing certain
Hollywood titles as well as DVD-R discs which are the only reasonable
media option when creating "
production. Replicated DVDís (like the ones you rent in the video
stores) are 100% compatible but most manufacturers have a 1000 disc
production minimum. So why don't we create replicated discs? The initial
mastering process is extremely expensive, $2,500.00 to $5,000.00.
I have a "first generation"
player. Will my disc work?
First generation DVD
players are defined as those introduced in 1997, the year DVD was
introduced to the world. Many of the players that first hit the streets
are not 100% compliant with the entire DVD specification. The number of these players that are incompatible is substantially higher than 5%.
What if my disc wonít work in my player?
Well, most likely the disc you received from HomeMovie.Com contains treasured memories that you will enjoy for a lifetime.
Since a DVD is designed to last 100 years, it is certain that you will be enjoying your DVD for much longer than your current player will last. DVD is the first media that truly gives you the opportunity to preserve your memories for many generations. However, if you have purchased an incompatible player, here are some possible solutions:
your player. If you
bought the player recently, you may be able to return it for a new,
compliant player. One of
our customers had just purchased a player and found that it wasnít
compatible (but it was cheap) and was able to return it for a Toshiba
player for only a few dollars more that was recently rated a best buy.
a new player. Although
this seems like a bit of a drastic solution, with the cost of a good,
compatible player as little as $150, many people simply get a new
player. They may keep the
other player for another room in the house or give it to a family
member as a gift.
your disc for a complete refund. HomeMovie.Com does offer a complete, Money Back Guarantee if
your disc does not work on your player. Simply return the disc to us and we will refund your money. To date, while a few customers have had players that werenít
compatible, we have yet to have a customer take advantage of this
guarantee. We recommend you verify your player's compatibility
before placing large quantity orders. HomeMovie.Com reserves the right
to limit the amount of our "Compatibility Money Back Guarantee"
refund to the original production and one additional copy.