If our DVD doesn't run great, we'll make it right. We're comfortable about standing behind all our products because we have the technology and expertise to back them up. HomeMovie.Com's encoding and authoring systems are the most sophisticated on the market, and we stand behind it!

With new technology like DVD, many end-users are cautious about making an initial purchase. One of the cornerstones of our business that has made us and our partners so successful in the DVD market is our money back guarantee on all of our DVD Productions.

While there are many “first adopter” types out there, they are rare. So we help take the fear out of your customer’s purchase of a DVD by offering to refund your money should the customer want to return their disc. Most of our Videographers have followed suit and make the same offer to their customers. While this might seem like a risky business practice, it really isn’t. After five years of business and tens of thousands of discs, we have only had 4 returns for a refund (and those under odd circumstances). The reality is that the quality of the product is so high and the content so personal, once the customer sees their life on DVD, they’re sold!

A Note About Compatibility
When it's just a question about DVD compatibility, let your customer know that it's most likely not an issue with the DVD, but rather an issue with their DVD player. Once our customers know that they can get their money back, they most often get excited about finding a new DVD player to view their new discs.

Our DVD compatibility page is widely recognized as a resource within the industry, with many DVD and computer manufacturers promoting our compatibility page. We recommend you have your customer check their player prior to returning the disc.

A few details about our guarantee:

• HomeMovie.Com must be notified within 30 days of order completion regarding any encoding, authoring or compatibility issues related to the order to accept a return order
  
  
• Returns must be accompanied with all DVD copies for the DVD movie in question
   
• For returns due to incompatibility, we request DVD player manufacturer and model #
   
• DVDs that have had labels applied to them are not covered under our return policy under any circumstances
   
• Our guarantee excludes gross negligence or damage to the DVD disc caused by the customer