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How much does it cost to put
a video on DVD?
HomeMovie.Com's DVD packages start at $39.00 for
the Basic DVD. The price includes encoding,
authoring of your home video to a DVD (up to 120
minutes), menus, and chapters. Or ask about our
new VidShare Video Preserve and Share Service
to preserve your Videos to DVDs as low as $19
each.
What forms of payment do
you accept?
We currently accept Visa, MasterCard, American
Express, money orders and personal checks.
If you are concerned about Internet security you
can also choose to have us call you for your credit
card number
How do I place an order
now?
To start your order today, go to our order page
or call our toll free number. We will send you
all the materials you need to safely ship us your
videos and instructions to begin the process.
How many minutes of video
can fit on one DVD?
The capacity of a DVD is really calculated by
the quality of video and sound that is saved to
it. For a 2 hour video we have determined that
the best quality video (MPEG2) and audio (Dolby
AC3) average a bit rate of 5.0 Mb/s.
Do you use a variable bit
rate when encoding my movies?
Yes, we do use a variable bit rate when encoding
your videos. By using a variable bit rate
we can increase the quality of your video in areas
where there is a lot of action or motion and fit
more minutes of your video onto a DVD.
If I already have an edited
video can I transfer it to DVD?
Yes, although you will still need to design your
menus and specify your chapter points with our
online editor if you would like an Enhanced or
Director's DVD.
What kind of video formats
can you transfer to DVD?
We are currently setup to accept VHS, VHS-C, SVHS,
8MM, Hi8, Digital8, Mini-DV, DVCAM, DVCPRO, and
BetaCamSP. If you have older reel footage
you would like to convert to DVD please call us.
Can you transfer PAL video to
DVD?
Currently we can transfer VHS, VHS-C, SVHS PAL
tapes to DVD. Videotapes recorded in the
PAL format will produce PAL DVDs. We do
not change the video format from PAL to NTSC or
NTSC to PAL. If you would like to convert
your PAL or NTSC video to a different video standard
we recommend that you contact the local video
professionals in your area about this service.
How do I send HomeMovie.Com
my videos?
Upon placing your order with us, we promptly send
you our “Shipping kit” which includes
a box, anti-static bags, and “how-to”
instructions. The shipping charges charged
when you order cover the shipping of the kit to
you, the return shipping of your tapes to us,
and the final shipping of your tapes and new DVDs
back to you. To send your tapes to us, simply
place the tapes in the anti-static bags, place
your tapes back in the box with all of the labels
and paperwork, adhere the return label provided
to the box and reseal.
Can I put clips from different
tapes on one DVD?
You can combine multiple tapes into one DVD.
With our Enhanced and Director's DVDs you can
take a segment of video from one tape and a segment
of video from another tape and put them together
with chapter points on one DVD.
Will my new DVD play in
my home DVD player or computer DVD-Rom drive?
We have tested it's DVDs in a variety of different
players. Our DVD compatibility page is made
up of player information provided by customers
and manufacturers.If you have a problem playing
your new DVD, please give us a call or email us
with your order number, DVD player manufacturer,
model, and serial number. Please visit our
player compatibility
page for information regarding specific players.
How long does it take to
process my order?
Once you have placed your order with us, we will
send your kit within 24 hours (weekends excluded).
After receipt of your videos, we will send you
a confirmation email and should be able to process
your order in 5-7 business days.
Can you transfer my old film
reels to DVD?
Film cannot be transferred directly to DVD.
We recommend that you find a video professional
in your area that can convert your film reels
to a VHS or DV tape. Some national drug stores
chains offer this service in their photo departments.
Once you have a tape of your video you can place
your order with us to have the video transferred
to DVD.
Why does HMC charge so much
less then other video production companies?
We have designed and created the most efficient
process to encode digital video and author it
directly to a DVD. This automated assembly style
process allows us to produce high volumes of our
products with very little man-hours involved.
As an average, HMC charges approximately 10% of
what it’s competitors charge.
Can I add music to my scenes?
We are currently developing a new release of our
“Online Editor” that will allow seamless
integration of music and sounds into your video
productions.
What kind of case does my new
DVD come in?
We use M-Lock "Keep Cases" to hold your
new DVDs. These are the same cases that
most Hollywood studios use to package their DVDs.
Can you edit my movie for me?
We are not currently offering any editing services.
We can take you tape as is and encode your movie
or once you have an edited video we can transfer
that to DVD for you.
How can I be assured
that my video is kept confidential?
We consider ourselves as a leader in the digital
video industry. As an industry leader, we take
great pride in our service and the professionalism
we maintain providing that service. You can be
assured that your video will be processed with
total confidentiality and you’re right to
privacy being our first concern.
How do I change my account
information once it’s been established?
To change your account information please call
customer service at 1-877-576-8777.
Can I change my “Enhanced”
or “Directors” order once it’s
been placed?
If at any time you want to make changes to your
customized DVD order, please contact our office
immediately. If your order has not been processed
at that time, we will allow you to make additional
changes. You can change your edits by entering
your order number into the online editor and changing
your information. We will use the most current
edits at the time of processing.
What’s your return
policy if I do not like my DVD?
We use the highest quality products from Pioneer,
Mitsui Advanced Media, Spruce Technologies, Snell
and Wilcox, Tascam, Viewcast, and DPS. HomeMovie
Corporation provides a 100% money back guarantee
or will replace your DVD if it is found to be
defective upon viewing up to 30 days after you
have received you order. We do ask that
you please provide us with the manufacturer and
model number of your DVD player so we can continually
update our compatibility list.
Do I have to pay sales tax on
my order?
Most states require that taxes be collected on
sales transactions between residents and merchants
that are both physically located in that state.
HomeMovie.Com is a Washington state company, therefore
we will charge all Washington state customers
the appropriate sales tax. If at any time
we are required to collect sales tax for other
states due to new conditions, we will appropriately
add sales tax to your order and inform you of
such.
What is the difference between
3.95GB and 4.7GB DVD-R discs, and why do they
have different rates of compatibility?
The 3.95 and 4.7 represent the capacity or the
gigabytes of space available on the DVD-R disc.
The larger the capacity the more high quality
video you can author on a disc. We do not recommend
using the 3.95 disc for videos over 1.5 hours
in length, and no more then 2 hours on the 4.7
disc. The 3.95 has a lower size capacity but higher
rate of reflectivity. (Approximately 5% more)
The reflectivity is how the laser reads the data
on an optical disc like the DVD and the CD-Rom.
Some have said that the higher the capacity the
DVD-R, the less reflectivity you will get from
the disc because the track or grooves get smaller
and closer together. We do know that the tracks
or grooves on the larger 4.7 discs are more dense
and closer together. (Approximately .06 µm) We
do know that some players will play 3.95 DVD-R
discs more reliably then the 4.7. HomeMovie.Com
uses the appropriate size disc based on your finished
encoded video size.
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